Terms of Service

Welcome to our marketing agency's terms of service page. Here, we aim to provide a transparent and clear understanding of our policies and procedures to ensure our clients have a positive experience when working with us.

By engaging our services, you acknowledge and agree to the terms and conditions outlined in this document. Please read them carefully before proceeding.

Payment and Service

Once an invoice has been paid, we will require all the information necessary to begin work on your campaign. This information includes but is not limited to access to your website, social media accounts, and any other relevant marketing materials. It is your responsibility to provide us with accurate and up-to-date information, and we cannot be held liable for any damages resulting from incomplete or incorrect information.

We take great care in setting up and executing campaigns according to your specifications. Once a campaign is set up and running, we are not able to edit or cancel it. This means that our services are not refundable, nor can they be canceled once work has commenced.

All payments made to our agency are non-refundable and non-cancellable once an invoice is paid. Our agency will require all necessary information from clients before starting a campaign. Once we receive the go-ahead from the client to set up any campaign, it cannot be edited, cancelled, or refunded.

Return Policy

Please note that all our services are non-refundable and non-returnable. Once an invoice is paid, the client agrees to the terms of service, which include the understanding that services are non-refundable.

Our agency puts in a lot of effort and resources to deliver the best possible results for our clients. We work closely with our clients to ensure that their needs are met and that they are satisfied with the services provided. However, due to the nature of our services, we cannot offer any returns or refunds.

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us. We are committed to providing exceptional service to our clients and will work with you to address any issues that may arise.

Incorporation

Our company is incorporated in Hong Kong. Any payment made to us will be processed through a card processor that identifies the payment as originating from Hong Kong. It is the client's responsibility to ensure that their bank recognizes and approves payments made to our company. We cannot be held responsible for any misunderstandings or issues related to unrecognized payments made to our company.

Revisions and Changes

We understand that campaigns may need revisions or changes. If you require any changes, please notify us immediately. We will do our best to accommodate your request, but please note that changes may result in additional fees.

Confidentiality

We value our clients' privacy and will take all necessary measures to protect any sensitive or confidential information you provide us. We will not share your information with any third-party, except as required by law.

Termination of Service

We reserve the right to terminate our services at any time, without prior notice or liability, for any reason whatsoever. In such an event, we will provide you with a pro-rata refund based on the amount of work completed.

Limitation of Liability and Warranty

We will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. We are not responsible for any loss of revenue or business that may result from the use of our services.

As a marketing agency, we strive to provide high-quality services to our clients. However, we cannot offer any guarantees or warranties regarding the effectiveness, accuracy, or completeness of our services. Clients understand and agree that they assume all risks and responsibilities related to the use of our services.

Intellectual Property

All intellectual property rights related to our services, including but not limited to trademarks, logos, and copyrights, belong to our agency. Clients agree not to use or reproduce any of our intellectual property without our prior written consent.

Client Selection

At our marketing agency, we carefully select our clients based on our own discretion. While we are committed to providing our services to the best of our ability, we reserve the right to decline or terminate services with any client at any time and for any reason. We believe in cultivating positive and mutually beneficial relationships with our clients, and we strive to ensure that all parties involved are satisfied with the work that we do.

Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which we operate. Any disputes arising from the use of our services will be resolved through binding arbitration in accordance with the rules of the state of Hong Kong.

By engaging our services, you agree to be bound by these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us.