Terms of Service

Once an invoice has been paid, we will request all information, access, materials, and approvals necessary to begin work. This may include, but is not limited to, access to advertising accounts, marketplace accounts, websites, analytics tools, product listings, social media accounts, brand assets, and other relevant materials.

The client is responsible for providing accurate, complete, and up-to-date information. intelliRANK Agency is not responsible for delays, errors, campaign performance issues, rejected campaigns, or losses caused by incomplete, inaccurate, delayed, or outdated information provided by the client.

Unless otherwise stated in writing, our fees cover our professional services only. Advertising spend, marketplace fees, software costs, third-party tools, creative production, or other external costs are not included unless specifically agreed in writing.

Work begins once payment is received and the client has provided the necessary information, access, and approval to proceed. Once work has commenced, payments are generally non-refundable, except where expressly stated in these Terms or required by applicable law.

Once a campaign, strategy, listing update, or marketing task has been approved and work has commenced, cancellation may not be possible without fees. Changes requested after approval may require additional time, may affect performance, and may be subject to additional charges.

Some changes may also depend on third-party platforms such as Amazon, Walmart, advertising platforms, payment processors, or other external systems. intelliRANK Agency cannot guarantee that a third-party platform will approve, accept, process, or implement any requested change.

The client agrees to provide timely access, information, approvals, content, product details, brand materials, and other resources needed for us to perform the services.

The client is responsible for ensuring that their products, claims, listings, advertising materials, and business practices comply with applicable laws, marketplace rules, and platform policies.

intelliRANK Agency is not responsible for delays, rejected work, poor performance, account issues, or additional costs caused by the client's failure to provide required materials, approvals, or accurate information.

Our services may involve third-party platforms such as Amazon, Walmart, advertising platforms, analytics tools, payment processors, software providers, and marketplace systems.

intelliRANK Agency does not control these third-party platforms and is not responsible for their decisions, errors, delays, policy changes, suspensions, restrictions, rejected campaigns, rejected listings, algorithm changes, or technical issues.

The client agrees to comply with all applicable third-party platform terms, policies, and guidelines.

Because our services involve strategy, setup, management, research, labor, and allocation of agency resources, payments are non-refundable once work has commenced.

If the client cancels, delays, refuses to provide required information, changes direction after work has begun, or no longer wishes to continue, no refund will be issued for work already performed or resources already allocated.

If intelliRANK Agency terminates a service without cause before the agreed work has been completed, we may provide a pro-rata refund for the portion of work not yet performed. No refund will be provided for completed work, time already spent, strategy, research, campaign setup, account reviews, consulting, or third-party costs.

Refunds, if any, are granted at the sole discretion of intelliRANK Agency, except where required by applicable law.

intelliRANK Agency is operated by a company incorporated in Hong Kong. Payments may be processed through third-party payment processors and may appear on the client's card or bank statement as originating from Hong Kong or from the name of our payment processor.

The client is responsible for ensuring that their bank, card provider, or payment provider authorizes the transaction. intelliRANK Agency is not responsible for failed, blocked, delayed, declined, or disputed payments caused by the client's bank, card provider, or payment provider.

We understand that marketing campaigns, listings, and strategies may require adjustments. Any included revisions will be stated in the invoice, proposal, service agreement, or written communication.

A revision means a reasonable adjustment to work already completed. A revision does not include a new campaign, new strategy, new product, new marketplace, new creative direction, or a substantial change in project scope.

Requests outside the agreed scope may require additional fees. We will do our best to accommodate reasonable change requests, but we cannot guarantee that changes will be possible after work has started or after a campaign has gone live.

We respect the confidentiality of client information and will take reasonable measures to protect sensitive information provided to us, including account access, business information, advertising data, marketplace data, product information, strategy documents, and other confidential materials.

We will not intentionally share confidential client information with third parties except where necessary to provide our services, use approved tools, comply with the law, process payments, or with the client's consent.

The client is responsible for providing access securely and for removing or updating access when the engagement ends. We recommend using user permissions, limited-access roles, or secure access-sharing tools whenever possible.

Each party retains ownership of its pre-existing intellectual property. The client retains ownership of its brand assets, trademarks, logos, product images, product information, listings, business data, and materials provided to intelliRANK Agency.

intelliRANK Agency retains ownership of its pre-existing methods, frameworks, templates, processes, know-how, tools, internal documents, strategies, and proprietary materials.

Unless otherwise agreed in writing, final deliverables created specifically for the client may be used by the client after full payment has been received. This does not transfer ownership of our underlying methods, templates, systems, processes, or know-how.

intelliRANK Agency may suspend or terminate services if the client fails to provide required information, fails to make payment, violates these Terms, acts unlawfully, abuses our team, requests work that may violate platform rules, or otherwise prevents us from delivering the service properly.

If services are terminated due to the client's actions, no refund will be issued for work already completed, time spent, strategy, research, setup, consulting, or allocated resources.

If intelliRANK Agency terminates services without cause before work is completed, we may provide a pro-rata refund for work not yet performed.

intelliRANK Agency provides marketing, advertising, ranking, consulting, and optimization services based on experience, strategy, available data, and client-provided information. However, we do not guarantee specific results, rankings, sales, revenue, profitability, advertising performance, account approvals, campaign approvals, marketplace outcomes, or return on investment.

The client understands that results may be affected by many factors outside our control, including marketplace algorithms, competition, pricing, product quality, reviews, listing history, account health, advertising budgets, platform policies, stock availability, and customer behavior.

To the maximum extent permitted by law, intelliRANK Agency will not be liable for indirect, incidental, consequential, special, punitive, or lost-profit damages, including loss of revenue, loss of business, loss of rankings, loss of account access, account suspension, advertising disapproval, or marketplace penalties.

Our total liability for any claim related to our services will not exceed the amount paid by the client for the specific service giving rise to the claim.

These Terms are governed by the laws of Hong Kong.

Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall first be handled through good-faith negotiations between the client and intelliRANK Agency.

If the dispute cannot be resolved informally, it shall be finally resolved by arbitration seated in Hong Kong and conducted in English, unless otherwise required by applicable law.